Going downhill fast - Recensione dipendente - Non Injury Liability Claims Adjuster presso Nationwide

Since Covid and the shift to WFH, the entire NILC department has been turned into Big Brother. Every single second of your time is micromanaged and watched like a hawk. You have 4 hours to work on your own claims, and 4 hours where you take inbound calls on other peoples claims. It has essentially become a call center. Nobody in the department enjoys the new format and so people have been dropping like flies. This leaves the workload even heavier for those of us still around. Customers are waiting on the phones for 1+ hours at a time and are understandingly frustrated with the new system. Rather than fix the broken system, they just demand more time from us on the phones. It’s not at all the same job as when I started 2 year ago and it’s only getting worse. The entire organization is going downhill and it’s become a stressful place to work for not enough money.