Toxic culture everywhere you turn - Recensione dipendente - Customer Support presso Navan

1,0
24 ago 2020
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Free food, pet friendly, nice coworkers and some very lovely customers. When the app works one day, it can possibly be a game changer.

Svantaggi

Leadership from the Top down needs to be changed. The culture is so toxic. Zero internal transparency. No raise in 3 years. Favoritism rampant. Sad to see so many wonderful people impacted and let go with no notice.

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Risposta di Navan
5y
Thank you for sharing your feedback and I’m sorry to hear that this has been your experience. The impact of COVID-19 on the travel industry was very swift, and having to reduce our workforce was not a decision that was made lightly, but was necessary in order to ensure long-term viability of the business. We acknowledge there is always opportunity to improve workplace culture. Your feedback, and the feedback from others on the team is an integral part of making that happen. In an effort to understand more and take the steps necessary to making those improvements, I would encourage you to reach out directly to leaders within support, your People Success Business Partner, or to me directly so that we understand your perspective and how we can improve.

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5,0
28 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Lots of opportunity for advancement, pay compensation, mentor opportunities, great work environment, diversity and equality.

Svantaggi

notice of sick time usage for it to count as Excused Absence, the ability to trade shifts as all U.S. based workers work Monday thru Friday with the earliest shist starting at 8 am and the latest starting at 12 pm CST

3,0
18 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Competitive compensation and strong benefits package. The coworkers and frontline teams are one of the company’s greatest strengths many are incredibly hardworking, supportive, and committed to helping both customers and teammates succeed.

Svantaggi

Significant operational gaps continue to impact efficiency and employee experience. Reporting systems and workforce planning frequently feel disconnected from the realities of day-to-day operations. Employees and leaders are often expected to be accountable for metrics without reliable reporting or clear guidance on how those metrics are measured. Workload distribution can feel inconsistent, creating an environment where some teams and managers become overextended while others are underutilized. This contributes to burnout, frustration, and a lack of confidence in operational decision-making.

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