NFCU doesn’t deserve any awards - Recensione dipendente - MSR III presso Navy Federal Credit Union

1,0
17 apr 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Pension, hybrid work from home

Svantaggi

Do not get sucked into the call center under any circumstances. If they get you into the call center, they want you to become an MSR I, II, III, IV, Mentor and then Supervisor. They do not want you to ever leave the call center. In most departments, the phone is ringing 24/7/365. They need bodies to answer phones and that’s all they will want from you. They will not let you out of the call center, I promise you. You will have to quit and reapply for some other job outside of the call center because they will not let you get out.

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Risposta di Navy Federal Credit Union
1y
Your experience does not reflect the culture we strive to provide and maintain, and we are truly sorry we did not meet your expectations.

Esplora altre recensioni su Navy Federal Credit Union

5,0
21 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

A lot of chance to move up or move to a different department

Svantaggi

High workload and high stress. Work a lot of overtime.

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Risposta di Navy Federal Credit Union
1mo
Thank you for taking the time to write a review. We are glad to hear you have had such a great experience!
3,0
9 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Very friendly people, good work life balance overall, large employer in area, great bonus structure. Love their employee events. And they do really care a lot about their members.

Svantaggi

Growth and advancement is not discussed, it's up to you to move your career forward. Promotions are awarded based on structural needs or optics, rather than merit. Roles and titles are very confusing in certain areas, it's difficult to tell what's lateral vs a promotion. People are hired for the same or similar roles with drastically different tenure and experience. Return to office keeps increasing and they are monitoring badge swipes like big tech. They care more about people sitting in cubes on Teams meetings than work output or your career momentum. Many people have been allowed to work fully remote until they became strict on policy and now they are enforcing strict compliance policies on only some but others are entirely excused. They are also sending threatening emails to adhere to in office mandates. Disappointed that of all employers they aren't recognizing work life balance, high gas prices and horrendous commutes in the DMV.

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Risposta di Navy Federal Credit Union
1d
Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.
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