Vantaggi
They have good training and the trainers are very nice, at least in training anyway. Your workmates are great. The staff I joined with were amongst the best I've worked with in years but that wasn't enough for me to stay at the company. Their offices are centrally located. They have two free catered lunches each week. It's full time permanent. They offer incentives. The sales targets of 1.2 per day are achievable however a lot comes down to luck rather than skill. Some people genuinely just want a quote and are not actually ready to buy, especially given the massive difference between what the ads say and what they will acutally pay. If you quit you will get a week in lieu without having to stay for that week. The coffee machine in the office is good.
Svantaggi
They have ridiculously high turnover through sacking staff from day 5 or people quitting. They don't let you charge your phone at your desk, instead asking you to charge it elsewhere (totally disregarding that if something happened to your phone they probably wouldn't compensate you). They don't let you even look at your phone. They have mandated breaks. They expect you to be at your desk before you start (time you are not paid for so esssentially expecting you to work for free). They focus on trivial matters like clothing, when this is a contact centre environment and nobody sees you. They say they don't, but they do use pressure sales techniques and prey on the vulnerable or elderly. They create an environment where new starters are worried about being fired. Several people I spoke to in my short time at the company were worried about getting fired and yet they have another cohort starting in two weeks time. Why hire so many staff if the majority are expected to quit or be fired? Shouldn't you make conditions better so people want to stay? They micro manage and don't give you breathing space. They don't truly care about results. You can be selling better than others and they'll still find faults in what you do, which is counter productive. Even though it's a legal requirement they don't allow time off for important things that are valid such as a medical appointment, or a one off event. They sack people within a week or two of starting and more will quit in that time as well (I was one of those who quit after seeing how they mistreated other staff). Don't create an environment where several staff are anxious that they'll be fired even though they are very capable individuals. Don't gaslight and lie to your staff. Treat your customers better - it is really predatory and deceptive advertising, even though the legal term is correct, it's still misleading and you're preying on the vulnerable (there is training for this but once you're on the floor the trainers will expect you to disregard this). The trainers will expect you to disregard what someone has said about their health so a policy can be approved. I had one such case where a potential customer said something and I was told I should have qualified them, even though the insurance policy PDS says that certain people can't be covered.