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Thank you for your feedback. Because we value our employee and client relationships, we want to address your concerns.
Support from leadership: NeoPath has grown in recent years and while we expand our service area, there are, inevitably, growing pains. Our leadership team provides remote support to clinical teams. We host a weekly team meeting where team members are encouraged to ask questions and openly share concerns. While we may not be readily accessible in person, we visit regularly and are accessible via chat, email and phone, anytime to support our teams and address concerns.
Standard workflows: NeoPath has standard workflows shared with our clinical teams. We provide a framework while allowing for collaboration and creativity to deviate from and revise workflows when alternative processes serve the team and their patients well.
Technology: This has been an ongoing project and we have dedicated many of our internal resources to correct it. Our IT service partner, EMR, internet and phone service providers have all been engaged to troubleshoot with multiple attempts to correct. The underlying issue with the ISP which will be updated within weeks with the expansion of service options in the area. These issues were sporadic at best and while frustrating, did not impact patient care.
Practitioner: The concerns related to the Provider were never shared with leadership. If they had been shared, we would have made every effort to encourage a better working relationship and more transparent communication. This practitioner has strong relationships with patients and new colleagues.
Privacy: We were never made aware of ongoing privacy concerns or violations. In speaking with other members of the team, they have assured us that they are following guidelines and protecting private medical information.
