Vantaggi
Neocase is a clear leader in the niche software and services market for enterprise HR Shared Services (HRSS) centers, with a comprehensive application suite that is simply unequalled - e.g., with HR portal for employee and manager self-service, including mobile capabilities; personalized knowledge base with recommendation engine to support "Tier Zero" resolution; collaborative case management with service level agreements, inbound & outbound e-mail management, live chat, employee surveys; powerful Business Process Management tools that include a graphical process designer, smart form builder and integration tools to automate manual processes and streamline workflows; robust analytics, BI and reporting; etc. It easily integrates with and complements all leading HRIS/HRMS systems.
Svantaggi
Top enterprise HRIS/HRMS providers are adding more HRSS capabilities to their core offerings, IT help desk solution providers are trying to expand into the HR case management space and one large SaaS/PaaS company (you-know-who) is trying to provide everything to everybody, so competition is growing at an ever-increasing pace and the window of opportunity as a clear market leader might eventually begin closing.