Vantaggi
It is a 'sales' job if you are a CSR, and are paid bonuses. If you do well at selling, the bonuses can bump wage $2ish per hour. It is considered a starting area, they will hire you with no experience and will get your foot in the door other places easily.
Svantaggi
The wage is better than minimum wage. It's not fantastic. There are a lot of times where the resolution to customer service issues are easy, but then management won’t let you do them. You're not supposed to be happy and joke with customers, and have them have an enjoyable experience. It is supposed to be like a drone. Which sucks when customers make jokes and want to be pleasant. Management could also do a lot to improve the working environment, as well as customer service. The turnover rate is high. 1 year is a long time to work there. They consider employees to be disposable.