12 mar 2018
Risposta di Nespresso
8yHello - Thank you for your review.
I appreciate you taking the time to provide your feedback. I’m glad to read that you enjoy our product and AAA coffee. We are truly first among others!
I have reviewed your cons and it is a specific concern you speak poorly of our dedicated employees. We have over 150 hard-working and knowledgeable employees based in our New York office, if you would like to share concrete facts, I am happy to listen to all of them.
To touch on a few of your other points, and specifically regarding the Marketing department, while I respect your personal opinion, let me reassure you on the fact that our brand has been delivering a permanent and consistent strong growth over the last 3 years. I personally stand firm that our Marketing team has not been a ‘total waste’, as you say, but quite the contrary. The team has continually delivered a great and worthwhile added value to the Nespresso brand.
Again, thank you for sharing your opinions, if you would like to speak in detail, with factual evidence, please contact me directly, or if you prefer, please contact our confidential employee help-line at 888-424-2409.
Best to you,
Guillaume Le Cunff