Vantaggi
Very competitive wage, specially for Coffee Specialists. Wages increase each year depending on personal performance. On top of that decent bonus structure, free machine and monthly coffee allowance. If you deliver results and wish to progress up towards management, Nespresso will support you. Most of the managers, assistant managers and Supervisors started as Coffee Specialists. It is hard work, KPIs are sometimes tricky to deal with but not impossible.
Svantaggi
Nessoft till system not good enough, constantly crashing and affecting sales. Obvious disharmony between boutiques and Nespresso Club in terms of refunds and exchange policies. Nespresso club pretty much rewards every customer that makes a complaint about anything, while the boutiques stick to the policies. Supervisor wages not much higher than Sales Assistants, and responsibility very much like Assistant Managers.