Vantaggi
RRSP, health insurance discounted products in the attached store.
Svantaggi
The culture in the customer service department is very toxic. You can survive only if you belong to a certain group from a certain background. They support each other with training, working together, and possibly getting you promoted within months! The CSR Managers will beg you to carry the load of the others who are on vacation most of the month or super slow just to keep the team KPI at the bonus level because the salary is very low and not worth it without the bonus. Part of the KPI is based on clearing the claims/ but the claims are never completed and even if you finish yours, you will have to carry the others' work because it will be measured against the team. Gossip and politics are through the roof. People are leaving and new hires all the time. They take anyone even with no experience.