Vantaggi
An amazing growth opportunity at every technical level. Great co-workers who are willing to teach you. Free breakfast and lunch every week. Andreas' lasagna. Work from home policy. The freedom to choose your own topics for weekly training and training reimbursement. Great location. Management has open door policy. Yearly company events and outings. Great computer setup in the office (quad monitor setup for every technician). Yearly bonuses.
Svantaggi
Very steep learning curve for junior technicians with little or no experience (though that applies for every MSP). Work at lower technical level can become repetitive. Proactive support is improving rapidly but has a lot of catch up to do before becoming as effective as the reactive support.