Idk - Recensione dipendente - Csr1 presso Nexa

Remote Amazing leadership Room for advancement

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The team in the US was good. Several members had been there for 3+ years.

Bad pay. Although Nexa is already a 3rd party, they outsourced 60% of their operations to a 3rd party and never told their customers. So it's a 3rd party using a 3rd party. Quality of service is horrific. This practice was an effort to cut costs aggressively for the private equity firm, but lost us many contracts, some of which had been with us 20+ years, due to poor quality of service. During the pandemic when it became a fully remote gig, they specifically hired in low income areas so they could pay almost nothing. They are not transparent with pay. Incentives for performance had a budget of $200, despite the team having 120+ reps at that time. The place became a meat grinder and saw nearly 200% employee attrition. Sales not connected with operation - over promising and under delivering. At the end, their tactic for growing the business was to onboard as quickly as customers fired us. Private Equity firm only cared about ROI, which caused the business to cut, and cut deep. The business is top heavy - far too many managers, directors, and VPs.