Sinking Ship - Recensione dipendente - Dipendente anonimo presso Nexa

1,0
3 mar 2023
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work-life balance was the best part.

Svantaggi

As a skilled employee of NEXA Receptionists/EverService, I feel obligated to share my experience with the company's leadership, company culture, and lack of training. Unfortunately, my experience has been overwhelmingly negative, and I cannot recommend NEXA Receptionists/EverService as a workplace to anyone. Firstly, the leadership at NEXA Receptionists/EverService is inadequate. The senior management team is out of touch with the daily operations of the company, and their decision-making process is often arbitrary and lacking in transparency. There is a severe lack of communication, and the leadership team fails to provide clear direction or support to their employees. As a result, employees often feel lost and unsure about their roles and responsibilities. This lack of guidance has resulted in a culture of fear and uncertainty, which has led to low morale and high turnover. Secondly, the company culture at NEXA Receptionists/EverService is toxic. The work environment is highly competitive, and employees are pitted against each other to achieve unrealistic targets. There is a lack of teamwork and collaboration amongst colleagues, and employees are often left to fend for themselves. The culture is hierarchical, and employees feel undervalued and underappreciated. There is a lack of recognition for hard work, and employees feel that their efforts are not appreciated. This has resulted in a demoralized workforce that is struggling to stay motivated. Finally, the lack of investment in training and development is a significant concern. There is no structured training program, and employees are left to learn on their own. The lack of guidance has resulted in employees lacking the necessary skills to perform their jobs effectively. The company's failure to invest in training and development has resulted in a workforce that is ill-equipped to keep up with the latest technologies and trends. This is particularly concerning given the fast-paced nature of the industry. Overall, my experience with NEXA Receptionists/EverService has been negative. The lack of leadership, toxic company culture, and lack of training have all contributed to an environment that is demotivating and demoralizing. As a skilled employee, I feel undervalued and unsupported, and I cannot recommend NEXA Receptionists/EverService as a workplace to anyone. If the company wants to attract and retain top talent, it needs to make significant changes to its leadership, culture, and training programs. Do not invest in a company that does not invest in you.

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Risposta di Nexa
3y
Thank you for taking the time to share this feedback. We wish you the best in your career.

Esplora altre recensioni su Nexa

5,0
16 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Remote Amazing leadership Room for advancement

Svantaggi

None None None None None

2,0
24 gen 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The team in the US was good. Several members had been there for 3+ years.

Svantaggi

Bad pay. Although Nexa is already a 3rd party, they outsourced 60% of their operations to a 3rd party and never told their customers. So it's a 3rd party using a 3rd party. Quality of service is horrific. This practice was an effort to cut costs aggressively for the private equity firm, but lost us many contracts, some of which had been with us 20+ years, due to poor quality of service. During the pandemic when it became a fully remote gig, they specifically hired in low income areas so they could pay almost nothing. They are not transparent with pay. Incentives for performance had a budget of $200, despite the team having 120+ reps at that time. The place became a meat grinder and saw nearly 200% employee attrition. Sales not connected with operation - over promising and under delivering. At the end, their tactic for growing the business was to onboard as quickly as customers fired us. Private Equity firm only cared about ROI, which caused the business to cut, and cut deep. The business is top heavy - far too many managers, directors, and VPs.

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Risposta di Nexa
1y
Thank you for taking the time to share this feedback. Your input is valuable as we strive to enhance our workplace.
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