Vantaggi
Gym. Laundry. Free food. Ends there.
Svantaggi
I decided to write this review to prevent anyone from making the same mistake I did: accepting a position at this cult. The customer experience department at Next Jump is beyond pathetic. Most of this is because the CEO is a megalomaniac (Charlie), the other "CEO" is a figurehead who's one of the dumbest people I've ever worked for. Perhaps the only inspiring thing about working for this company is that people so vapid could make that much money. This company ONLY recruits college kids. Ask anyone who looks older than that how they came to the company and chances are a) they've been there since college b) they started 7+ years ago. Why? That's how cults operate they brainwash people who don't know any better. They use hazing tactics, making people do manual work not in their job title to make them feel a false sense of camaraderie. They treat their temp workers like GARBAGE. Why? These are their direct words: "they've burned us before." Basically, they hired a few people who didn't know how to handle themselves at happy hour five years ago and now they use it as an excuse to treat the people who are working with their customers like they need to earn the the right to work at such a "high performing" company. But if your from Tufts, you can be the dumbest person there, they'll give you a position because well... you went a good school. Absolutely no resources are give to the Customer Experience Team and there is no one "takes ownership." Customers are left waiting for weeks to get a simple response. The employees don't even use perks at work because there are so many bugs and they're worried that something could go wrong with their trip/product. If you're not cut throat and political they won't view you as "a leader." The CEO will outright comment on people's weight and personal life. Many people left the company after he shamed an employee for getting hit by a car. Mind you, this is AFTER he hosted a party that went from 7-2 AM and there was a mandatory dance that he forced employees to partake in (the proof is on youtube). He likes to tell jokes about how one of the employees (I guess her Next Jump "family" wasn't looking after her) got hurt as a result of his over indulgent parties. Over indulgent because this company does not even cover the basics. They're Customer Service is never staffed properly. They have a rotation of temps who they make go through a "gated process" (ie jump through arbitrary hoops just so management can let them go after they've wasted their time. For a tech company they do not leverage technology at ALL, but specifically in customer service. Escalations will be left for weeks (who sends these using email anymore... archaic). Why? The company is more interested in taking millions of dollars from the government to have them adopt their cultish apps. They want the government to use their apps to leave each other "anonymous" feedback. They have a bunch of dying plants taking up half of their office because every time they set forth an initiative it always fizzles out shorty after. Why? Because IRONICALLY even though all employees are forced to go through leadership training the leadership is so bad that turnover is out of control and what does that leave you with? A bunch of dead plants and employees that hate you, but are forced to stay because you're using their immigration status as leverage. The funny thing is they actually blame all of the temp agencies in NYC. Exactly. It's not them, and how they barely acknowledge these people, manipulate them into a fruitless "gated process", haze and humiliate them... it's all the temps. They're just not cut from the same cloth as all of the employees who went to the "good" schools. Well, all of those employees are leaving if they're not stuck because of immigration logistics. Some engineers who have been there for a while even complain of not doing well on interviews (while trying to escape) because their skills are so rusty. If you need further evidence of this company's poor, POOR leadership just go on the corporate perks website. Let that speak for itself. Write a ticket into customer service. If your request is even a bit complex see how long it takes for them to get back to you... and how accurate the response is. There has been NO INNOVATION in that department for ages. How can you innovate when you don't have a team? And the remaining team is too arrogant or incompetent to DO anything. Half of what they do could be automated, just smart enough in leadership has stepped up. Because let's face it, they have the companies they work with pushing their product so they don't care at ALL about the customers. PLEASE any company or agency that plans on going into business with them... ask them what their NPS is. They don't even know the term and let that be a testament to how abysmal their service is. They don't care about it because they don't see it as revenue generating They look down on it and even make people who are demoted in the company (the company has a no fire policy, so these are people who just don't do anything and don't have the self-respect to leave) work in the department. There is a lot more to say. But this is my plea to anyone considering employment there, ESPECIALLY temps... just don't. It may seem like decent pay, but it's a cult. They'll fire you and make up a reason. Anytime you go on vacation or leave for the weekend just be aware that you could get a call that they don't want you back and they'll mail your things. Maybe you asked too many questions, or maybe you just didn't feel like staying until 11PM. Yes, this company asks that you stay several nights until 11 or 12, people will even sleep over in the office. Of course, this isn't a formal thing that they'll ask via email, just like they won't formally demand that you go to their spin class (seriously guys... that would be illegal). They just shame you if you don't. This is why people who were in frats and sororities thrive, they're used to it. They even tape people while they're working out and use the footage to comment on people's personal characteristics.... because how you ride a bike TOTALLY correlates with how you perform in your professional life. They're so understaffed because they only recruit twice a year. The hiring process is a popularity contest where employees put stickers on the faces of people they liked, or thought were "super hot" candidates. These are basically all yes men who exhibit no sense of self in interviews (they gotta be malleable... *ahem* humble). During one of these OF COURSE they have an after party (not mandatory at all... like all of their fun team building events) that goes until 2AM. Employees cannot even weigh in on people who will be joining their team (because that makes a lot of sense). Who doesn't want to stay up beyond twelve hours with no extra pay? I had an employee as me a bunch of questions about a candidate over a drink. Turns out that he reported our entire conversation back to my supervisor who video conferenced me a week later quoting our 2AM conversation. Vindictive? Totally, but that's exactly the type of people who THRIVE here. She video called me and didn't even tell me that someone else was listening to our conversation out of view until our conversation was over. The whole place sets you up to fail. Takeaway: JUST SAY NO. Or maybe they'll take three months to email you your offer like they often do and that'll make the decision easy for you.