Really has gone downhill in recent history - Recensione dipendente - Technical Support Representative presso Nextep Systems

3,0
25 ago 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Lots of PTO, WFH Hybrid schedule, flexibility with taking days off in exchange for working on call/Saturday shift

Svantaggi

Ticket numbers have gotten insane ever since the start of 2022 with low staff to account for this issue. Customers are routinely angry about poor callback times which can be tolling on your mental.

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5,0
16 nov 2020
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Mid size company with a small company feel. Great leadership and close, friendly work environment.

Svantaggi

At times employees can be tasked with a workload that is too much with no help from leadership.

1,0
16 set 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Some great co-workers to work with There's a Ping-Pong table, Foosball table and a Table Hockey machine!

Svantaggi

Some not-so-great co-workers to work with in positions of power No work-life balance Favoritism runs rampant, creating a hostile working environment Managers referring to employees AND clients as stupid Human Resources either powerless or useless to listen and act upon warnings or complaints from employees Short sighted mentality of the long term picture (probably solved now that they are swallowed up by a big fish) Hardware given to clients is outdated and underpowered Resources available to employees is generations behind the current trend Leadership is more interested on playing Foosball, Ping-Pong or Table Hockey than reaching out to find out how to improve employee satisfaction.

4
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