Customer service assistant - Recensione dipendente - Customer Service Advisor presso Nottingham Building Society

• Strong purpose and a member‑focused ethos. • Many colleagues are committed and care about doing the right thing. • Flexible working is generally supported. • Some teams offer interesting work and opportunities to get involved in meaningful projects.

• Visibility and opportunities often feel concentrated around a small group of individuals, which creates a perception of favouritism and bias. • Development opportunities such as conferences, external events and sector engagement are not communicated transparently or consistently across teams. • Independence of certain functions can feel blurred due to how some individuals are positioned internally and externally. • Communication around progression, recognition and expectations can be inconsistent. • Senior roles carry significant responsibility, but support and recognition don’t always match the level of accountability required. • Decision‑making can feel political at times, which affects morale.

Throughout my joining journey, the Talent Acquisition Partner and wider HR team were a great support - providing prompt and helpful responses to any queries, a real insight to the culture within Nottingham Building Society. Upon joining, my kit was quickly sorted with no issue and I was gifted a welcome pack of 'merch' - a nice perk when joining any company. The joining journey was one of the smoothest I have encountered in my 15 year career within Financial Services. Senior leadership had also taken the time to set up 1-2-1 intros with stakeholders across the organisation which were loaded into my diary the first time I logged on - a great help in building my network across the firm!

No negatives at all so far.