Terrible Management, Non-existent Training, and Terrible Pay - Recensione dipendente - Mobile Expert presso OSL Retail Services

2,0
15 set 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

None. A job at AT-T, Verizon, T-Mobile, Cricket, etc. will pay more, have a better commission structure, and not treat you as poorly

Svantaggi

1. Managers are not held accountable for anything they do. Any questions, concerns, or complaints to HR will be treated as an attack on the manager, and they will hear none of it. 2. Schedules will change last minute and you won't be informed. The work week starts on Sunday, and your schedule will be uploaded on Sunday. 3. If you ask for a day off, expect it to be ignored or always denied.

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Risposta di OSL Retail Services
8mo
Thank you for sharing your review. We're disappointed to hear about your experience and strive to create a supportive work environment. Your insights will help us improve our processes. Thank you for sharing your thoughts.

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5,0
26 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You can run your business how you want. Uncapped commission/bonus earnings. Those who work hard will be taken care of.

Svantaggi

You will put in the hours but keep the vision of success and it pays off tremendously.

3,0
6 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Easy job application, in an world where "no answer" job listings and automated ATS rejections are an all-time high Commission that allows you to earn an extra $400-800 for top-performing Mobile Experts. Check out as many cables, cases, and chargers, they add up! Isn't really physically demanding for a $14-15 dollar job. 50% discount on AT&T, Verizon, and a lifetime 20% discount on T-Mobile with Experience More/Beyond plans.

Svantaggi

Very luck-based. This job is more luck-based than skill based. Therefore, it easily ends up to where most locations that have the best sales are ones that have the highest demand for phones. In my district, one location barely gets any sales because of nobody wanting to work there and lack of demand. Customers will get denied very frequently, especially with the "Call Wireless Order Support" denial which is on the carrier's end, and the red "Sorry..." denial, the latter where Walmart declines it for potential "fraud" and the T-Mobile denial stating "customer not approved for carrier installment plan". District Managers encourage Mobile Experts to lie about the first bill to flip prepaid to postpaid. I strongly recommend T-Mobile as it doesn't have the activation fee for Android phones. Verizon also has the highest price which makes them not recommended for lower-end Android phones but better for iPhones, considering it'd always be more expensive to go with Straight Talk upfront than postpaid.

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Risposta di OSL Retail Services
1mo
Thank you for taking the time to share your insights. We appreciate your feedback on both the pros and cons and your perspective is valuable in helping us improve the experience for our team and customers alike. Wishing you all the best, thank you again.
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