Senior Account Manager - Recensione dipendente - Dipendente anonimo presso OTIS

Misogyny environment re-enforced by senior management and HR and perpetuated at the local level. Company systems overall are out-dated (ex. DOS system still used) and managers that are severely behind in basic business technology knowledge (ex. managers who don’t even know how to electronically sign a document). Incentive plan is filled with penalties and caps. Sales reps have to negotiate and fight each quarter to get their full pay out – put in a defense position to negotiate against Sales Manager who is more interested in saving money to company than supporting reps and their payout. Sales and Regional Managers who do not understand the markets or clients in the regions which they cover. Customers are not put first – managers asking reps to remove customers from survey lists who will write poor reviews. Disconnected and misaligned goals for positions within cross functional teams creating poor work environment and, in turn, negative customer satisfaction.