Great payouts, great clients, but frustrating EHR system - Recensione dipendente - Therapist presso Octave

3,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Payouts are the best of any company I've been with, have sent me great clients, and many of which have been in person which I want more of.

Svantaggi

The EHR is awful, especially if you are neurodivergant. Even one staff admitted to me that the system is not intuitive. Hard to learn, easy to make errors, and you have to send emails to staff just to help you fix issues before you're paid. And you have to take 6-7 steps (I counted) just to check email and address a nitpick error (didn't hit all the right buttons to make your note and calender line up) which result in a delay to your payment. Also we have to reference a calender to have our notes on time or wait another 2 weeks to payment.

Esplora altre recensioni su Octave

5,0
26 gen 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Helps building caseload Respects work life balance

Svantaggi

Paperwork is a bit hard to manage

3,0
21 mag 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Attracts great like minded people who want to do great things for society - Contributing to helping people get Mental Health treatment - Compensation & Benefits

Svantaggi

- Lack of recognition/Appreciation at high levels - Current push to be teaching AI all aspects - following trends similar to companies that have recently done mass layoffs - Lack of support from top leadership for workers who are frontline dealing with clients/providers

3
avatar
Risposta di Octave
1mo
Hi - Thank you for taking the time to share your feedback with us. We appreciate your more than three years of dedication to Octave, and are glad to hear that you have found the compensation, benefits, and your purpose-driven, like-minded colleagues to be positive aspects of your time here. We also take your concerns very seriously. Our goal is always to balance evolving operational strategies with our core value of being humans first. We hear your feedback about how recent changes have impacted the day-to-day culture, and we are deeply committed to ensuring our team members feel safe, valued, and empowered to speak up constructively. We value your long-term dedication to our clients and your transparency in helping us improve our workplace experience.
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