God awful training - Recensione dipendente - Customer Center Representative presso OnSource

2,0
20 ott 2017
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good pay. Great, Fun & helpful Co-Workers. It’s the workers that believe in teamwork. Very helpful & encouraging. Friendly & supportive co workers.

Svantaggi

Training is non existent. You’re plopped down and just shadow another worker, and that’s your training. When you do something wrong, you’re told to “read your book” which would be off hours, because that’s the only time you can. But, off the clock working is “strictly prohibited”. Turnover is ridiculous, quality people are going other places. They don’t even begin to pay the field inspectors enough considering the cost of gas, and travel time. They need to realize that unless they treat those of us who do our jobs and actually care, we could all walk out, and then what?? They’d be screwed. It’s good for a temporary opportunity, but long term? Not happening.

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5,0
14 ago 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great Team environment in office

Svantaggi

I have nothing to add here

1,0
20 set 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good pay and nothing else.

Svantaggi

As an independent contractor, I performed 3 jobs for this company. The first one was on a Saturday and I drove over an hour round trip. The app did not work properly for me so I called. Was told tech support wasn't there and she couldn't help me. They expected me to return another day. Was not paid for this job. Nobody from support ever contacted me. Ever. The second assignment went well. Once again though, the app did not work properly so I shot photos according to the assignment sheet. I forgot to upload one photo. They actually rated me - I had no clue. I got a 4 (out of 5) just because of the one missing photo.They couldn't just ask me for the photo. The third assignment. Once again, the app was not working. I drove almost an hour round trip. I took photos using my phone and planned on uploading them as I did the last assignment. Well this time, there was no link for me to click on to upload them! I emailed OnSource at least THREE times with a screenshot of what I was seeing and not one person has replied! Of course because their lack of support, I will not get paid for this assignment. When I state the app didn't work for me, we are instructed to hold our phone a certain way (with the home button to the right). When I did this, I received a message stating I wasn't holding my phone correct. I tried every single angle. Nothing. We can't even get past that first screen to take required photos. This company is junk.

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