Vantaggi
Awesome atmosphere, great colleagues that support each other. A very fun, dynamic and international group of agents working incredibly hard to provide the best support possible.
Svantaggi
Clueless and unappreciative management. No idea of what customer services is and how to keep up morale. Great at putting down agents, taking away freedoms and making agents feel and act like robots rather than humans. Promises are not kept and those promoted are easily demoted if they try to have an opinion or try to contribute to improving the way things are done. No right to a personal life and schedules are changed without discussion, notice or regards to personal commitments. Management lives in a bubble with no idea of reality and no respect for those agents who are the face of Onstar. A real real shame as with better management, it would be an incredible place to work.