Friendly team and flexible remote work, but training can overwhelm - Recensione dipendente - Customer Support Representative presso OneSupport

Great place to gain your first IT help desk experience. Remote work flexibility. Supportive team environment; coworkers are generally helpful and collaborative. Exposure to troubleshooting common issues across networking and various software. A decent stepping stone for transitioning into other IT or customer service roles.

Pay is on the lower end compared to industry standards. High call volume and performance metrics can feel stressful. Training is basic and may not fully prepare you for all customer scenarios.

The position was remote and the hours allowed me to work at night

Very little room for professional development as well as salary increases.