Vantaggi
I began my career at OneUp having just come from a role in hospitality - quite the change! The team were really supportive throughout my training process and someone was always on hand to answer a question I had. There were loads of interactive tasks to start the process off and I quickly had an idea of what the company was about from the first couple of weeks. The atmosphere in the business is nothing short of amazing. It really feels like a big family of people working together for a common goal. Everyone is approachable and genuine - there's a professional atmosphere, but we're all treated equally and everyone enjoys funny moments and joking with each other. I'm confident this ethos will be kept as the business grows and it will make working at OneUp truly unique. I am the only employee with this role currently, and it's been a great learning experience! Being with a startup company brings it's own unique aspects - being able to pave the way for future employees and laying the groundwork for better practices in the future. Things are constantly changing, and being kept on your toes is a great perk of the job for those who love to be challenged. One example is the business going remote in the wake of COVID. Benefits at the company are good as well - generous holiday and activities outside of work that are varied to get the team together and cool off. I think my favourite thing about working at OneUp is how open the conversation is. You can feel comfortable bringing anything up and the team will consider it without preconception. You can also talk about absolutely anything and someone will listen! I definitely feel like my voice is always heard. I could go on for much longer, but I think it would get quite repetitive! I'll say that this job has definitely changed my life and set me up for a good future in my career, giving me useful skills and, most importantly, teaching me that work can be rewarding!
Svantaggi
Since I am the only team member in my role and the business is quite young, there wasn't much in the way of documentation or process when I started for my department, so it was very much a 'learn as you go' process. It was a challenge, but for some this may not be ideal. The client facing role I have obviously can have its bad moments - clients can be unpredictable, and the job involves working around a to-do list which is constantly changing as new issues/tasks come in. Sometimes it does involve working with clients who can be easily frustrated, but to be honest this doesn't happen often. The workload can shift often as the amount of tasks goes up and down depending on how many new clients come in with issues/questions within a certain time period. This can mean very long, quiet periods, followed by a very stressful week/fortnight getting deadlines or client expectations met; that's why it's so important that the team is supportive and we keep a chilled atmosphere! We do also deal with clients around the world, so sometimes working late for a 30 minute meeting in the evening is necessary.