Dynamic, mission-driven culture but high hustle intensity - Recensione dipendente - Dipendente anonimo presso OpenGov

After working in government, I wanted to continue making an impact at scale, and OpenGov has given me that opportunity. Every day I get to work alongside talented people who genuinely care about helping public servants succeed. The company trusts experienced leaders to solve problems, gives you room to make decisions, and recognizes strong execution. I've had the chance to grow my career and work on projects that are making government work better for thousands of communities.

The company moves quickly, and expectations are high. Priorities evolve as customer needs change, so you need to be comfortable adapting and making decisions without every answer being handed to you. It's a great environment for people who like ownership, but it isn't for everyone.

The startup-era culture here was genuinely good — collaborative, energetic, people-first. As the company grew, so did the ego. Leadership lost what made the place work and replaced it with a top-down, my-way culture that has driven out some of the best people.

I'm writing the review I wish had existed when I was researching this company. Not checking Glassdoor before I started was my single biggest professional regret. Promotion is positioned during recruiting as a near-term, achievable goal. In reality, the criteria are vague, inconsistently applied, and rarely result in actual advancement. KPIs are set at levels that ensure most reps will fall short — creating a perpetual sense of failure that serves management's pressure tactics, not your career growth. Advancement often appears less tied to clear performance metrics and more dependent on subjective favoritism, including maintaining close alignment with or “sucking up to” hiring managers and leadership, rather than merit alone. Transparency is essentially nonexistent. Turnover in the SDR org specifically is high and ongoing, but it’s never acknowledged or addressed internally. Candidates have no way of knowing the full picture going in. One more thing worth knowing: account executives are coached during training to post positive Glassdoor reviews. Please weigh that when you look at the overall rating. “Unlimited PTO” is also not as flexible as it may be presented. In practice, time off appears to be closely monitored and can be restricted, even for high performers, based on internal perceptions of fairness across the team rather than true flexibility or performance-based trust. This makes the benefit feel more like a recruiting talking point than an actual employee perk.