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      OpenTable

      Parte di Booking Holdings

      Azienda coinvolta

      Recensioni su OpenTable

      At Least The Coworkers Are Great - Recensione dipendente - Customer Support Representative presso OpenTable

      3,0
      26 giu 2017
      Customer support representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Awesome coworkers(supervisors/agents), health insurance(ish), free snacks, pool table, valuable knowledge from tier 2 agents.

      Svantaggi

      The pay is far lower than what it should be, the term "customer support representative" was an inaccurate title of what the job really is, senior management is cliquey (including HR), email agents get paid the same amount as phone agents (now THOSE are customer support representatives), a lot of promises not fully kept, high turnover rate which makes things increasingly difficult when this company hasn't even got its feet on the ground for in-house support, and the trainer is not familiar with technical processes (just learned training classes are taught incorrect troubleshooting steps for one of the connection issues).

      avatar
      Risposta di OpenTable
      8y
      Thank you for taking the time to provide us feedback regarding your experience on the Customer Support team. We've recently made organizational and leadership changes by more tightly aligning customer support and sales. I believe this will enable us to manage the entire customer life cycle in a way that wasn't possible before. Please reach out to your HRBP with any questions!

      Esplora altre recensioni su OpenTable

      5,0
      2 mar 2026
      Product manager
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Great place to work - really good work life balance and culture.

      Svantaggi

      Not much to say, everything is good

      avatar
      Risposta di OpenTable
      23h
      Hooray!! Thank you for taking the time to leave this review,
      1,0
      5 giu 2026
      Marketing
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      * It's a great brand * Great partners * Decent product with strong distribution

      Svantaggi

      * Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

      avatar
      Risposta di OpenTable
      23h
      Thank you for sharing your feedback. We're glad to hear you had a positive experience with our brand, partners, and product. We take employee feedback seriously and are committed to creating an inclusive and supportive workplace while continuously improving communication, leadership effectiveness, and the overall employee experience. We appreciate the contributions of both current and former team members, and we use feedback like yours to help inform our ongoing efforts to grow and improve as an organization. We wish you all the best in your future endeavors.
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