Massively disorganized organization. Terrible ticketing systems( Service Manager 9, which Opentext now own) Too many ticketing systems, SM9/Jira and loads of other adhoc ones. Isolated staff scattered throughout the world and not in the same office, hard to collab and also leads to staff turnover as this was my main reason for leaving. Overtime and on-call pay is constantly delayed. I only recieved 5 months of this pay today instead of monthly. A significant amount of chasing tickets that are ignored or just closed without work being done.