Call Center Has No Accountability - Recensione dipendente - Retail Sales Associate presso Optimum

3,0
10 lug 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Call Center Reps don't have to worry about getting fired if they don't have to answer for their actions

Svantaggi

Customers are upset, disconnecting, disgruntled that they can't get a solid answer or speak to a member of leadership after waiting on hold to speak with a supervisor

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5,0
14 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

flexible, fast-past, challenging but fun projects

Svantaggi

frequent organizational and structural changes, including layoffs

1,0
1 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Working from home is a nice perk

Svantaggi

Everything if i could give a 0 i would, the company cuts commission in half due to their billions of dollars debt and they make it the employees problem, treat the employees like trash, you get yelled at by your supervisor like they own you, you get treated like a slave, when you do good you're the best thing that's ever happened to them but when you're struggling which btw is their own fault, you are the worst thing that has ever happened, the company purposefully sends calls to departments they don't belong so they mess with your numbers, employees from departments overseas make the customer's life so impossible that good employees get treated like garbage by customers too, you can't win like EVERRR, you get hawked even by the higher ups like CEO level people on your calls when you're just a regular employee, they keep letting people go left and right, if you do bad you're gone but if you also do too good you're also gone, nobody is safe and you're told that constantly on a daily basis.

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