10 dic 2021
Risposta di OrderWise
4yThank you for taking the time to leave such a comprehensive review. It’s certainly disappointing to receive such feedback when we are genuinely working so hard to provide a first-class employee experience here at OrderWise. We are constantly looking at how we can improve – and we’re not afraid to make changes where they are required. It’s not clear from your review when you were employed at OrderWise, but we’re confident that some of the aspects you’ve raised here will have already been addressed. That said, there are also certain points within your feedback that simply don’t reflect the majority view of our 200+ team members.
To address some of your specific comments:
We are extremely proud of our management team and what they are achieving for the business. They are fundamental in supporting our colleagues and helping them to be successful. They are equipped with what they need to accomplish their aims – and as a business we have to be accountable for our actions and our service levels. A manager’s job is ensuring their teams achieve their targets and objectives. Where policies and procedures are introduced, there’s a reason for this – it’s to protect the business, and in turn our colleagues. This is standard business practice.
Thank you for highlighting our flexi-time perk – it’s something which has received extremely positive feedback following its introduction. We’ve managed this through an in-house application, which was certainly not to be designed to be malicious. You’re right – time worked is calculated, the primary purpose being to enable flexibility for our colleagues. It allows them to work their hours at the times which suit them – be it around the school run, avoiding peak commuting times, exercise or any other such important aspect of everyday life.
We have taken onboard your alleged concerns regarding offensive language in the workplace. Relating to your earlier comment, this is exactly where a policy/process review and update may well come into effect to address this. Training cost clauses are again an industry-standard practice.
Despite your views to the contrary, salaries remain competitive for the region and the sectors in which we operate. They are also constantly reviewed and improved upon – for example, we have just rolled out a brand-new bonus scheme for our Technical Support department.
If you have a change of heart and would like to get in touch, we will always welcome further feedback. You can reach us at internal.improvement@orderwise.co.uk.