Listen to your staff instead of leaving fake reviews. - Recensione dipendente - Software Person presso OrderWise

1,0
10 dic 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Some very nice staff - Flexi-time - Cafe

Svantaggi

- Poor management I worked hard for this company, over the course of 7 years-plus. Most of the managers I had (bar the good ones who left) were essentially a mouthpiece for the company, armed with tools and procedures to keep tabs on whatever you were doing, at all times. The clocking system is to-the-second and although it is useful in a fire situation and helps calculate built-up flexi-time, it was also designed in such a way that staying behind for (e.g.) 10 minutes wasn't accumulated in your favour but being 1 minute late for work WAS owed back to the company. I think that speaks for itself. - Toxic work environment The MD and certain other managers would sometimes use expletives, loudly, to get their point across, as well as in e-mails (of which I have copies). Criticism or suggestions (however constructive) were largely not taken on board and certain contractual things (such as an overt lack of clarity around inventions clauses and restrictive covenants) left a bad taste in my mouth, not to mention the fact that you're expected to pay back the training costs for teaching you how to use the software (up to a year after you leave, and you only find this out on the first day when you get your new contract). - Micromanagement There was no trust in staff and this showed! Constant micromanagement instead of letting staff just do their jobs was one of the reasons I left. If one member of staff broke the rules ( egregious at times, granted), it would often be to the detriment of the entire company in the form of rule/procedural changes. Appraisals had to be asked for. One management strategy, which I saw used against other members of staff as well as myself, was to ask loudly, in a room full of people, why something wasn't exactly as the manager expected it, like a child being told off by a teacher with anger-management issues. - Poor pay Pay is poor. Whilst working there, people left what would be considered as a skilled 'career' job, to work in shops for more money but without the responsibility, stress and lack of recognition for hard work. When some staff left, the company were suddenly able to find the extra salary to keep said staff. - Lack of career progression I expressed interest in other areas of the business on more than one occasion and my only ‘progression’ move within the business wasn’t one I requested and was done so on the instruction of management and I was made to feel like I didn't have a choice at the time - it didn’t turn out to be a progression either. The interest I actually expressed in departmental moves fell on deaf ears and nothing ever came of it. If (as has been implied by some of the obsequious responses to the negative reviews - everybody has the right to be heard - that's why platforms like this exist) the lack of career progression was down to a lack of ability or performance on my part, then it was certainly never communicated to me, verbally, via e-mail or through any disciplinary mechanism. My formal disciplinary record whilst employed here was spotless, despite some of the language used in some of the e-mails I received.

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Risposta di OrderWise
4y
Thank you for taking the time to leave such a comprehensive review. It’s certainly disappointing to receive such feedback when we are genuinely working so hard to provide a first-class employee experience here at OrderWise. We are constantly looking at how we can improve – and we’re not afraid to make changes where they are required. It’s not clear from your review when you were employed at OrderWise, but we’re confident that some of the aspects you’ve raised here will have already been addressed. That said, there are also certain points within your feedback that simply don’t reflect the majority view of our 200+ team members. To address some of your specific comments: We are extremely proud of our management team and what they are achieving for the business. They are fundamental in supporting our colleagues and helping them to be successful. They are equipped with what they need to accomplish their aims – and as a business we have to be accountable for our actions and our service levels. A manager’s job is ensuring their teams achieve their targets and objectives. Where policies and procedures are introduced, there’s a reason for this – it’s to protect the business, and in turn our colleagues. This is standard business practice. Thank you for highlighting our flexi-time perk – it’s something which has received extremely positive feedback following its introduction. We’ve managed this through an in-house application, which was certainly not to be designed to be malicious. You’re right – time worked is calculated, the primary purpose being to enable flexibility for our colleagues. It allows them to work their hours at the times which suit them – be it around the school run, avoiding peak commuting times, exercise or any other such important aspect of everyday life. We have taken onboard your alleged concerns regarding offensive language in the workplace. Relating to your earlier comment, this is exactly where a policy/process review and update may well come into effect to address this. Training cost clauses are again an industry-standard practice. Despite your views to the contrary, salaries remain competitive for the region and the sectors in which we operate. They are also constantly reviewed and improved upon – for example, we have just rolled out a brand-new bonus scheme for our Technical Support department. If you have a change of heart and would like to get in touch, we will always welcome further feedback. You can reach us at internal.improvement@orderwise.co.uk.

Esplora altre recensioni su OrderWise

3,0
11 set 2025
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good people and talented staff

Svantaggi

New senior leadership lacked communication

2,0
10 apr 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Can learn a lot about ERP in this company.

Svantaggi

Not very flexible with working hours. Heavy micromanagement practices, though i believe this was only in my team.

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