Toxic - Stay as far away as you can! - Recensione dipendente - Customer Support Agent presso OrderYOYO

-Cross department and market communication is abysmal, it was before the pandemic, during the pandemic, and after in the reopening phases. -They use the statement that ….. they are a young business and will make mistakes as an excuse to justify their poor structure. The employee handbook is vague at best and useless to help you protect yourself in the job, but the ambiguity of its wording works in management’s favour. -People being named for promotions based on favouritism prior to internal positions being advertised, beyond brown nosing sleeping with someone in a department you want work in is the next best thing for stepping up the corporate ladder. However, speak to the wrong person about a genuine problem and you’ll be thrown under a tram. -Excessive staff parties within the office throughout the pandemic, breaching lockdown recommendations, with complete disregard for the only department that worked until late = Customer Support -Drug use and excessive alcohol consumption in the office, class A and B drugs used by departments that were clocked off partying whilst customer support still worked - Gross misconduct appears to be defined as: any employee that wishes to both implement and endorse best practice and staff side support. A necessary evil for a productive and effective workforce. The impact that job dissatisfaction has is excused or even rewarded, team morale is measured by the volume of alcohol you can drink or coke you can snort on company premises. - all other departments seemed to be prioritised for hiring to meet targets, whereas Customer Support was left to struggle even when demand was beyond manageable. The art of departmental management is to offload departmental workload and expectation onto Customer Support. It’s like a game, when the music stops… how little can your department achieve…. YAY! You win! Other department managers kept expecting Customer Support to take on more of their departments minor tasks to free their staff up for hitting targets – Oh how we laughed! Customer Support is treated with such contempt by management that when a support agent suffers abuse, sexism,homophobia and foul language, there is no process for dealing with it, no policy and no procedure for escalation. If you fancy a culture shock, enjoy a demeaning and thoroughly debasing conversation then Customer Support in OrderYOYO is the place to be, it has taken months to regain my self-respect and confidence. -Complete lack of mental health support, almost disapproving of staff whose mental health suffers as a result of the lack of management action. Sexism, racism and homophobic comments from managers are all par for the course. -I.T. just doesn’t have it! LOL! It had no structure or deadlines resulting in a business that was setting huge targets with NO improvement or upgrades to the product being provided in terms of back-end interaction, customisation and functionality - For sales they seem to have disregarded the fact that it would get harder to meet targets due to the lack of product improvement. Partners can’t even notify a customer when their food has gone out for delivery. - Poor consideration for clients, the launch for some of them is so rushed they barely understand what they have signed up to let alone realise they have gone live online. – Customer Support and Field staff then deal with most of this frustration - No proper GDPR. No fail safes or clear processes to handle or prevent potential instances of money laundering that were flagged. -Restaurant customers will call expecting Support to fix the issues they may have with a restaurant, these calls can become abusive and can be a demeaning experience with little upper management support in dealing with them. The Team Leaders helped where they could - but because they were female and did not have ‘Manager’ in their title a lot of customers always demanded someone higher up. -Concerns are met with excuses or insistence that you should always bring your own solution, even though that gets shot down most of the time too, or your idea gets passed off as someone else’s. -OrderYOYO never seems to learn from past-experience, the benefit of hindsight is non-existent in this company. Ex-Employee reviews seems to get flagged or removed so I’ll just wait for this one to disappear too!