Vantaggi
Interesting work, working at home, headset, laptop and dual screens provided, paperless. Management was polite and took us to very nice upscale restaurants during a week of orientation at the corporate office for what I suppose was a team building exercise. Although the food was good, being forced to spend an hour long lunch in a restaurant I would never go to back home with a group of virtual strangers from all over the country was incredibly awkward. I think this was also done to make us feel more "corporate" but in the back of my mind I kept thinking "you guys are paying us $11/hr. I'll never even have the money to eat at a place like this once I'm home."
Svantaggi
The pay was ridiculous. $11/hr. I had done similar work as a contractor and was paid $35/hr. The expectations were unrealistic. Everything you turn in will be rejected by QA. EVERYTHING. MULTIPLE TIMES. POSSIBLY FOR WEEKS ON END. Which means ultimately there's no realistic way to get the bonuses production. They wanted 60+audits turned in, it was a struggle to more than 20. The last thing I want to say is a company from India purchased Overland Solutions and I believe it's a matter of time before the phone auditor positions are outsourced over there anyway. Overall it would have been OK had the pay been better and the production expectation been realistic.