Too Big for itself - Recensione dipendente - IT Technician II presso PDI Technologies

This is where the wounds come in - Pay is sub par. Due to them being a private company, they are convinced they can get away with paying folks less than they should for the jobs they do. They not only double the workload but then state its " unreasonable" to request additional pay for having to learn skills not part of my original job description to do my job. In addition, they try and protect themselves by stating " Support PDI Platforms" As a blanket for not updating Job Descriptions that might require they cough up the cash. Everyone on the Helpdesk should be a minimum 20$ an hour for what they put up with - Leadership seems to not care. You bring up issues consistently and you will never hear about it or never see it. During my last months, We were given new leadership who had no idea what they were doing and consistently were "unavalible" to locate or receive assistance. - Rapid growth with no real plan. The company acquired one of its bigger challengers, and rather than put in a better way to split the tasks of two major tech platforms, they opted to instead just cram everyone together, without proper training or implentation of skills, permissions, or access to the troubleshooting abilities we required, and basically told us " Good luck". WHile trying to sort out this nightmare, the management would continue to " Tweak and Adjust" the queue which would create further chaos about what we could handle, while adding new platforms with no training, still no permissions. - Support from other departments was barely existent. The " IT Department" that supported us was basically one guy scrambling around to keep up with everything. So if you needed permissions, or equipment, you were better off hoping someone else could do something. - Zero Advancement chance. The ONLY way you get a chance to advance is to A) stay a really long time, B) someone dies or leaves the company, in which case its pecking order