Vantaggi
I have actually never wrote a review about a company before so this is my first. For the most part the staff is very welcoming nice friendly fun to be around. It is a paycheck. It’s not a set schedule where you have to go to the bathroom at a certain time we have to get lunch at a certain time. This is very flexible and does work well with staff . If you work for this company currently or have excepted an offer from this company a piece of advice go and do your job do not talk to nobody say good morning goodbye. From experience when you open up to people they will throw you under the bus to save their own skin so forewarned .
Svantaggi
Be warned of the nice people... even though some are truly respectable and Honese but some are not. There is a lot of office drama, he said she said type of environment. People throw you under the bus to protect themselves. A majority of the drama starts with senior management. People do not want to take ownership for what they do wrong and they place the blame on others this is part of the reason why am no longer employed with this company I cannot work ethically work for any company that allows this type of behavior and overlooks it. Vacation time is very little health insurance is extremely high for family of two or more you’re paying more than $800 a month unless you go with an HSA plan. Which by the way the company does not contribute . The pay unfortunately it does match most of your customer service pay in the area if you look at Duke healthcare, unc and wake med typically those customer service representatives are making anywhere from 13 to 18 an hour depending on experience that is typically what they will pay for entry-level insurance staff. To be perfectly clear this is not a call center job.