Standard hours, but incentive system is flawed - Recensione dipendente - Lead Teller presso PNC Financial Services Group

Great People to work for. Management wants to see you succeed. Great hours and time off benefits.

Working with the public. Sometimes high stress depending on the customer.

Easy enough to request time off. ( In the call center not branches) Remote, 9 occasional absence days and you start with 3 weeks vacation. I had some really great coworkers

The Burnout! Back to back to back to back calls. Ridiculously unrealistic expectations of us. They come up with a new buzzword and go all in. Recently their buzzword is hospitality. However it's anything but hospitable. PNC causes mistakes for customers and then we get yelled at. With absolutely no way to fix it promptly. They take double payments all the time and customers call in ripping mad and we have to say oh sorry our bad will send you a check in 2 weeks but we got to make sure the money clears first. It's truly insane. Another buzzword is empathy, and again they don't have much empathy for us. In a shift you can easily take 70 calls. The matrix every year gets more impossible to meet. And in every year they change how they're going to write you up. They went from six instances down to one. Just make one mistake and you're written up. I hope they can RESOLVE this issue for themselves.