There is no open door policy. You mention something wrong with your job and you get fired for it. You work long hours and they don't approve overtime. The members are snobby and treat you like servants, but the company promotes this because "customer service" is their number one priority, not safety or employee happiness. Stress levels are off the charts and it feels like highschool with drama and backstabbing in every department. I'm only staying for the pay, otherwise I'd be out the door. Someone needs to stand up against this company for their idiotic ideals.