Vantaggi
Not many, the recently updated their cafe, PTO is okay.
Svantaggi
Where do I start? The department is highly unorganized, the pay is very low even thought they tell you they are competitive. If overtime is needed, they require you to work it. You don't get a choice. If you are off that day, you will have to come in for 4 hours, but the people who are working that day only have to do two hours of overtime. The hours are long...You will work a 9 hour work day, with two 15 minute breaks, and a 30 minute lunch. They can't seem to keep anyone there. Out of 8 people in my training class, only 5 remain. Other classes have had 18 people start, and they have 2 out of that class. Out of training they tell you that you will have support with floor walkers, but this does not happen. There is no support for when you have a question, and when you call the help line they are rude and treat you poorly. You constantly have to refer the member back to the credit union. You are able to assist the member calling in only about 50%-60% of the time. The other time is just referring them back to their credit union. Basically you're an operator.