Vantaggi
Friendly coworkers who treat each other with respect, which is good because you'll need a shoulder to cry on after taking 100 calls a day from members who abuse you, and a system of call center metrics designed to take away any motivation for a bonus! I spent two years second guessing myself about this company. As a single mom, I was forced to work holidays instead of spending time with my children, and was rewarded with a 25 cent an hour raise after two years of loyalty.
Svantaggi
The list of cons is too long to write, but the problem starts with an outdated business model, inferior technology and a real serious issue with work life balance. Simply put, the call center expects 24/7 commitment from everyone while paying embarrassly low wages. Companies like this take advantage of the poor economic environment, but when things do turn around they won't survive, because people remember how truly awful they were treated!