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Stay Away - Recensione dipendente - PT Receptionist presso PSCU

1,0
23 giu 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

None at all period, done!

Svantaggi

The amount of work they expect is insane, 170 -200 calls a day, spreadsheets w 70 names, much mail, and about 25 more small duties. No matter what I did it was not enough. I was not supposed to take breaks, work non stop 8-5. I was supposed to get in 15 min before my shift, yet could not get paid until 8 am. The trainer was worse than a drill sergeant. I couldn't leave my desk to go the bathroom and warm up my coffee, 1 item as at time as I was to be glued to the phones. They let me go and my recruiter told me it was I missed 2 items the day before! I shared a desk, it was full, I didn't even have a drawer that was mine, I had a large bag and just took my notes and notebook and binder w me each night. I've an MBA, was a VP in 2 careers, work very fast n efficient, nothing was good enough, 4 weeks!

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5,0
3 nov 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Nice company to work for

Svantaggi

None so far that I saw

4,0
28 feb 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The company's culture is inclusive, they are very good at soliciting feedback from employees, they utilize Clifton StrengthsFinder, they are trusting and empower employees to be at their best. They offer Tuition Reimbursement and have Mental Health programs and several other wellness programs that employees are encouraged to participate in. PSCU is consistently working on employee engagement programs and DEI initiatives. The organization is truly caring of their staff. Employees are recognized often for their good work.

Svantaggi

There is a tendency toward a falsely positive façade in my division. There are many system related challenges in the Contact Center, which makes it challenging to train new employees. There are times when poor behavior is overlooked and seems not to be addressed appropriately, or it is inconsistent. Often there are team members that are not recognized for their efforts and others that are not held accountable. There are times when team members let others take the work they don't want to do, because it is not work that is highly recognized.

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