Toxic, Draining, and Emotionally Consuming Call Center - Recensione dipendente - Member Advocate presso PURE Insurance

Giving full transparency regarding the role since honest expectations are not incorporated into the interview/new hire process: Upper Management is extremely out of touch with reality of the role and they set expectations that the department as a whole can not exceed. Expect to be micromanaged to the fullest extent and constantly nagged in effort to achieve said unrealistic expectations. Expect to take phone calls for 4 hours a day while managing a ridiculously high claim count. Expect to work weekends/holidays and expect to be guilted when you don't "volunteer" to their satisfaction. Expect to work after hours to manage claims (that you really should be afforded time to do during the workday but again, phones are all that matter). Expect to work long nights and weekends during catastrophe season (during this time, you aren't given the "OK" to sign off until management gives you permission) . - - General Info: The company would rather hire external candidates than internal employees. PTO is NOT UNLIMITED as advertised and is very difficult to obtain. Expect to have to give 110% of your mental and emotional wellbeing for this role with nothing more than "Thank you for being there for the membership when they really need your support". - - If you're looking for a sign to NOT take this job - this is it. Many new hires come into the role enthusiastic and optimistic, and quickly shift their mindset by month 1. People constantly quit and when this happens, the rest of the team is dealt with the remaining work. You will jeopardize your mental wellbeing for this role and management will continue to take and take from you. I would not recommend this role to anyone.