horrible CRM management experience - Recensione dipendente - CRM Assistant presso PVH Corp.

Without a doubt, the worst experience I have had in my professional career. Work was conducted within a highly micromanaged environment with minimal autonomy in day-to-day responsibilities. I felt like I had no agency or trust over my work. Training and onboarding relied solely on outdated documentation and pre-recorded videos rather than structured, real-time guidance from management. This created gaps in understanding and made it difficult to develop confidence in processes. When I was unsure of something, I would ask management, and receive a reply of “Is it in the recordings or in the handover document?”, rather than actually being helped. Workload expectations regularly extended beyond standard contractual hours, with additional time required in particular to complete PCR’s. No, it does not take 2 hours to complete a PCR for a seasonal campaign. The crm team working environment created by management limited the ability to contribute ideas or collaborate effectively within the team. It did not feel like we were a team unit. New ideas would be belittled and responded with ‘that’s not how we do things’ by management.