Vantaggi
it is good for your CV
Svantaggi
Honestly, where should I start! To begin with there is no leadership. An Irish buffoon who is never at work miraculously appears when people visit from abroad. He goes on stage and pretends it is all rosy in front of these people who are stupid enough to believe him. In the year (almost a year) I have been working there he destroyed everyone's hopes, morale and enthusiasm and all the best staff called it quits and left. Today was one such day and I know of at least another 7 people who will be resigning after his act. This company can get nothing right, not even basics. The rota for example is like russian roulette. I never know when I will get my rota (usually 1.5 weeks in advance if I am lucky) and because of this I cannot plan ahead. Even when I get my rota I am sure this will change without notice so we are all forced to take photos of it just in case it changes before you appear for your next shift. If you appear for your shift and the rota changed without notice, the TLs ask you to respect the revised rota, to leave the office and come back at the time stated on the new rota. They have no consideration for your plans or life. But what really is frustrating is that there is no knowledge within CS. New agents reply to customers as they deem appropriate at the time, getting it wrong half of the time. It is utterly disgusting how some agents can get away with being rude to customers, but makes it worse is that they can get away with it as this buffoon is never there to monitor what really goes on. You can only imagine how many happy customers this multinational comoany has. NOT!!! This behavour irritates customers who then are left with no option to file cases against the company. When the experienced colleagues try to help, they are then shot down and graded badly by management, who do not tolerate anyone trying to live the values of the company. But what values? There is no collaboration, no integrity, no pride in good work. There is is chaos, unhappy agents who do not want to be at work and who damage the comapny constantly. But is it really possible noone is noticing what goes on here? Are the people abroad completely blind to all this? I am sure that if they look at our numbers and quality of replies they should have enough ammunition to kick him out. I can go on forever about how bad it is at Paddy Power Betfair but I am sure that for you to understand what a horrible environment it is you would need to experience it for yourself. Nothing can ever prepare you for this so please please please stay away.
