Same Stuff, Different Day, Same Old Mistakes - Recensione dipendente - Dipendente anonimo presso Paper Source

-WEAK AND INCOMPETENT MANAGEMENT, which leads to stressed and depressed employees. Employees generally do not trust management, don't feel they can be honest about their grievances, trust that they'll follow through with promises and (much-needed) improvements, but keep getting told that they're heard and valued. Classic example of words not being met with actions. -Senior Leadership is completely oblivious as to how bad things are at the lower levels of the company and keep trying to "find the silver lining" to no avail. Morale is bad and it's going to get worse until they change their approach and start heeding the feedback of lower level employees, especially those on the front lines who have valuable insight into what customer's want and what their complaints are. -Many departments like IT and the web team are grossly understaffed (in the single-digits for both, or at least, that's how many are available to help at any given time), which the stores, HQ, and warehouse facilities depend on. If those teams can't get something done, it's like a ripple effect and other departments are stuck. -PERSISTENT SYSTEM ISSUES AND FAILURES, OUTDATED TECHNOLOGY. More times than not, you need to get "creative" with your solutions or work-arounds, because you cannot depend on what you have to work properly and when they do, you're just waiting for it to break. This includes the website, which stores and customers continue to have issues with. Are we getting a new site or what? Because right now, it's driving customers AWAY and infuriating stores when we can't get it to work. What we have now is not at all in league with the tech our competitors have. And oh, can't forget new roll-outs! Everyone knows when a new system, feature, or product gets rolled out, that it's a disaster on the site and/or the backend. We EXPECT it and it creates a lot of anxiety. -LOW COMPENSATION/SUBPAR BENEFITS, the first is below industry standards for pretty much any job title you can think of here. And the managers all know it and try to make light of it (they fail miserably). The "merit" increases have been suspended for this year, which has definitely contributed to the low morale, but they were really low to begin with and it's based on a percentage, not your performance. They don't pay anyone what they're worth here but they expect 100% from you at all times. Either they cannot compete financially for strong, competent, and reliable labor OR they're not willing to which leads to the next point... -HIGH TURNOVER. It's a red flag you should heed. Paper Source is a revolving door of employees. Paper Source really can't retain good employees and that will be their undoing. It's especially a disaster when it comes to the world of custom because there's so much to know! You have people that become experts in this really important portion of the business but because the company doesn't fight to keep their best employees happy, they leave and a store or team has to start from square 1 and scramble to make it work and take time to teach someone else. The stress and chaos that ensues is so frustrating and even moreso for customers. Reader, if you want a place that will run you ragged, cast breadcrumbs your way and tell you to be thankful, break promises, stress you with their company-wide inefficiencies, and provide you with a sense of hopelessness and disappointment, this is the place for you. You'll probably make some friends that feel EXACTLY as you do so at least you won't be alone in it; you'll all just suffer together for as long as you're there, until you decide you can do better or an opportunity presents itself.