Management Expects Too Much - Recensione dipendente - Tier I Technical Support presso Parried

Thank you for taking the time to provide feedback about your experience with Parried. We are happy to hear you had a great interview process and that you recognize we do our best to accommodate schedules by being available to interviewees on weekends and evenings. In your review, you state that the owner expects you to love the business as much as he does and that employees have lives outside the company. We respect that and are unsure what gave you this impression. We believe it is essential to love what you do, as your passion translates to an overall positive experience for our customers and other team members. We're a very tight-knit team, and our successes speak to that. As for frequent check-ins, this is not a valid representation of the company or our efforts in wanting you to be successful here. This statement doesn't paint a fair picture of our employee onboarding and training efforts. Working remotely does require good communication, and the opposite could easily be said: "they don't check in enough, and it's a sink or swim environment." We want everyone to have a good experience working here and the first several weeks are critical to you learning and acclimating yourself to our style. Regarding our escalation process, this one is pretty standard to provide a better customer experience. If you're struggling with a ticket, we have guidelines and expectations to help you along the way. We do not see this as unfavorable and am unsure how one would see this as a negative either. As for staying late, anyone who has worked here knows this to be untrue. We frequently discuss work-life balance and are disappointed to have read this as it is the most untrue of all your statements. We address every review internally, and after reviewing yours several times over, we can only conclude your review to be from a disgruntled ex-team member, a competitor, or this was meant for the wrong company. Advice to Reviewer: If you did work at Parried and are upset things didn't work out for whatever reason, we hope you find what you're looking for that brings you happiness in life. If you work full-time somewhere, you're spending about 1/3 of your life at work, so it's important to enjoy the type of work you do, the environment, company, people, etc. Be a percipient and try to see things from others' perspectives. Be transparent. Ask questions. Speak with management and bring up your concerns. Don't harbor bad feelings; post about them in a review because you're otherwise upset. Give people the opportunity to help and understand you. Most conflicts can be solved in a meeting, especially in environments like ours where we have an open door and management is able, willing, and available to you. We wish you the best of luck and success in life; take care.