Parsley Box

People make the company - Recensione dipendente - Manager presso Parsley Box

5,0

5 set 2024

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Competitive salary, hybrid working, dog friendly office, free meals, plenty of social events throughout the year, casual dress, lovely people.

Svantaggi

Resources sometimes stretched a bit thin.

3,0

28 ago 2025

Customer service representative

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

The role itself was really wholesome - the elderly would call in and order their meals over the phone. They often called partly to order and partly because they didn’t have many people to talk to. It was lovely to speak to people and offer them some company by just chatting to them

Svantaggi

The company started having outlandish expectations with the call SLAs to be 6 minutes, which meant the customers felt rushed and didn’t enjoy the service, many of them elderly who struggled with getting the order through in that space of time

Risposta di Parsley Box

9mo

Thank you for sharing your feedback. We're glad to hear you found the role rewarding and enjoyed connecting with our elderly customers. We also appreciate your concern about the call SLAs. While we aim to maintain an average call time of 6 minutes to ensure operational efficiency and continued service for all, we recognise the importance of providing a warm and caring experience. We are committed to balancing these priorities, and thank you for your dedication.

People make the company - Recensione dipendente - Manager presso Parsley Box

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