Supportive team overshadowed by management's profit focus - Recensione dipendente - Customer Success Manager presso Patchwork Health

1,0
10 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Support team and manager are very friendly and supportive.

Svantaggi

Customers and employees are not a priority for the company, only profit. Senior management have massive egos and love to show you smart they are rather than actually listening to staff and considering feedback provided. They have no interest in what staff have to say. Work given was always way above capacity, which meant always working over just to stay afloat with expectations.

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2,0
18 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Decent salary for the role

Svantaggi

Chaotic product with little vision

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Risposta di Patchwork Health
1w
Hi there, Thank you for taking the time to leave a review and share your experience. We're sorry to hear that your time at Patchwork did not meet your expectations, particularly in relation to product direction and your overall outlook on the business. We recognise that colleagues can have different experiences and perspectives, and we appreciate all feedback as an opportunity to reflect and improve. If you would be open to discussing your experience in more detail, we'd encourage you to reach out to our People Team directly. We would welcome the opportunity to better understand your feedback and any frustrations you may have encountered. We wish you all the best for the future.
5,0
1 nov 2025
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Never will you meet a more talented, engaging, intelligent and all round lovely group of people to work with. People are genuinely nice and people genuinely care. Working with the NHS can be challenging (quite slow moving) but customers aren’t used to modern tech with a good UI and love how the product looks and feels. Seeing their reaction when we release new features that improves their day-to-day is super rewarding

Svantaggi

Can feel bureaucratic some days and there are too many meetings

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Risposta di Patchwork Health
7mo
Hi There Thanks for taking the time to review your experience at Patchwork thus far. We're thrilled that you're loving your time with us, and that you're seeing the rewards of that hard work being put in. We acknowledge your thoughts around the amount of meetings, and the processes involved at times. Please reach out to the People Team, as we always want to take feedback and improve where possible.
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