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PatientPop

Oggi denominata Tebra

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Save your time and effort; apply elsewhere - Recensione dipendente - Customer Success presso PatientPop

2,0
5 dic 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Location Dogs Great CEO's - both are intelligent, genuine and great leaders. 100% approve of them and would gladly work for them again under a different management and leadership team

Svantaggi

Working at patientpop is working on autopilot. If you do not like to use your brain and like to copy/paste and do not like to think - APPLY HERE. If you are eager to learn, driven, ambitious - DO NOT APPLY HERE. You are hired to do menial and cumbersome work. The harder you work the less recognition you get and the more work they [management] will dump on your plate. You are simply a "body in a chair" and if you leave, they will hire another body - as one executive on the leadership team mentioned. Don't believe the "good" reviews - those are coming from college kids where it's there first job outside of college. They like PP because it reminds them of college/highschool days with the gossip, incest etc. You work in an office with fresh out of school kids who play harsh "jokes" of SEXUAL MISCONDUCT/harrassment on their colleagues. HR will reprimand as needed and these kids go on to win "Top Performer of the Quarter" awards - LOL. Middle management is a joke and they know it. They all look miserable shoving numbers down your throat while putting on a fake smile to mask that everything is ok. Team morale is non-existant and has been this way for the past 2 years. It is clear they do.not.care. CEO's are rock solid and great people. It's middle managment that is awful and will do nothing for you. They feed you to the wolves (the clients) and hope you survive. Did I mention that it's NORMAL FOR CLIENTS TO YELL AND CUSS AT YOU on the daily and management won't have your back - you're just going to have to deal with it. The bottom line is - they treat their employees like they treat their customers... you get pushed from around manager to manager, no one ever has the answer, and nothing ever works. Despite the initiative you take to mitigate the lies and grow your career on your own terms, you will hit a brick ceiling and your hard work will not be recognized or rewarded. APPLY WITH CAUTION. Take the time to read the authentic reviews "Don’t Trust What You See Here" or this one: "SDR - bad experience" or even this one: "Leadership prioritizes all the wrong things" Fun Fact - employee turn over is ridiculously high... so high they don't announce departures because that would mean they would need to announce at least 1 departure each week!

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5,0
24 feb 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Loved the culture and the people

Svantaggi

not alot of growth which is hard

3,0
18 gen 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The experience that you will get here is valuable and will translate well into other roles in the industry. You will get to wear many different hats and the opportunity to jump on projects that interest you are always available. The company seems to be doing pretty well despite the pandemic. You will also get to work with so many amazing people who care about their contribution to the company. The managers are all very smart and passionate about PatientPop's mission. You will learn the inner workings of a successful tech start-up.

Svantaggi

The organization recently switched to a pod-based account management style, so you don't get your own book of business if you are SMB. CSMs now have to be on call answering phone calls and taking inbound customer inquiries all day. This makes the job feel a lot like support, and with so many CSMs quitting, the workload gets more demanding. Every day feels like a sprint, which is mentally draining. The staff and the customers disapprove of pod-based account management but it saves money because you don't need as many CSMs. They claim that the switch is to benefit us. It now feels like a reactive job, management will tell you otherwise. You spend a lot of your time dealing with cancellation requests, you have to resell the benefits of the platform to customers on every call. Many other companies won't see your experience as relevant because of the type of customers that you work with.

4
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