Cold and corporate, has lost its humanity - Recensione dipendente - Chargeback Agent presso PayPal

I worked there 13 years and saw a lot of changes over the years, mostly good but ever since they separated from eBay in 2015, it's really gone downhill fast. They have forced good agents into roles they do not want to do and anymore it's about making and saving money, they hammer productivity into our heads on a daily basis and don't get me started on the horrible micromanagement! They treat you like an elementary school kid who needs a hall pass to use the bathroom when you get up from your desk for 30 seconds to go get a drink. Plus they got rid of a lot of the cool and fun incentive and recognition programs for employees.