Vantaggi
They have good people who work there and they have decent benefits.
Svantaggi
Outrageous metrics. I worked there for 2 years and they do nothing but make your job harder. To give an example, they changed the entire layout of the customer profiles without notifying their agents. When we got customers calling in asking us about the new look we sounded stupid, we had to help customers the best we could and that took more time than usual. then they had the nerve to criticize us for having a longer handle time. That is just ONE example. They shove it down your throat about what a great company they are and how you should feel lucky to work there. Don't be fooled, they do not care about you even when they say they do. They're full of it. Nothing but bad management. I no longer work there and my stress levels aren't nearly as bad as they were when I worked there. Job seekers be warned.