RUN - Recensione dipendente - Payroll Specialist presso Paychex

1,0
15 ott 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

the clients can be nice

Svantaggi

you will have 450 clients and 70-100 appointments A DAY. You will have 30 calls to make at 10 oclock that's right, 30 and then another 20 at 10:15. Even the worst outbound call centers don't ask for numbers like that. they will work you 12 hours a day and then talk about how much they care about your work/life balance. Your coworkers will not show up and will quit left and right without warning. Even supervisors just quit. there doesn't seem to be any attendance policy. When your team mates don't come to work you will be stuck doing their work and yours too! some days so many people will call out that you will have 120 or more appointments in a single day. the management will have no respect for your time and the culture they talk about doesn't exist. You will be so buried that you cannot promote or do anything but get worked to death. This place is horrible. If you can get a better job you should. pass on this one, seriously.

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Risposta di Paychex
6y
Our employees' experience is important to us and we are disappointed to hear that this was yours. We're always open to discussing ways we can improve and invite you to contact us at glassdoor@paychex.com if yo are open to discussing with us directly. Thank you.

Esplora altre recensioni su Paychex

5,0
2 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Sales training - Team support - Goal oriented work

Svantaggi

Day to day misaligned with company values

1,0
1 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Nothing is good about working here.

Svantaggi

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

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