Vantaggi
Paychex is a great company, a strong company with great products and services. It has a great reputation and happy customers. Unfortunately it all comes down to the particular office you work in and your direct manager. If you have the opportunity to work in a location/office where reps enjoy partnering and referring and you have a decent manager you will be very happy. If your office is dead energy with a bad manager than you will be unhappy. You might notice that a great or decent manager makes for a great office to work in.
Svantaggi
Unfortunately it all comes down to the particular office you work in and your direct manager. If you have a bad manager, you are stuck. Upper management and HR will accept your complaints, but nothing will be done. After I was there for a while a bad manager came in and his entire team quit within a year. He had 100% turnover in one year. All of the reps complained to upper management but nothing changed. You will see mixed reviews - Paychex Great and Paychex Horrible - it's all about the District Manager and Zone Manager . Please note that there are different divisions: CORE payroll, MMS Payroll, HR Premier and 401K/FSA - each divisions has it's own District Manager that you report to. Best advice is to listen to your instincts when you interview. See if it feels like a bad office or manager - or if it's good. Keep in mind management staff can change. A previously bad office can become a great office when there is different management.