customer service - Recensione dipendente - Customer Service Representative presso Paycom

unlimited earning potential for higher performers tons of professional development & leadership growth opportunities strong culture focused on winning, accountability, & continuous improvement collaborative team environment with leaders who invest in employee success opportunity to make a meaningful impact on clients' businesses

fast paced // requires good organization & time management the first few months are a learning curve due to depth of products & process high expectations can sometimes be challenging if you are not self-motivated

- Base salary - PTO - Awesome colleagues - $1 Medical PPO offering

- Upper leadership seem to not value the operations department as much as they do with sales. They are not consistent as well, which causes them to change the entire department's job description, expectations, & commission structure every few months. Change is good but huge change every 3-4 months is so exhausting. - They overload you with too many clients to handle while increasing the number of internal calls. When asking for support from sales or middle management, its typically a hard negotiation or non-existent. Expect to work way over 40 hours/week and juggle 10-20+ clients at a time. - Sales will oversell on product & implementation expectation which makes the job 1000% harder. Turnover with sales is extremely high so don't expect for even the best reps stay as they either leave, get fired because quota was not met, or the new manager will cut them if they're "not the vibe". You get left with the newbies who does not know how to sell or support you when you need them. - Every role in this company has high turnover in general. Making it very hard to cross collaborate with other departments as everyone is either extremely swamped or new to the role and cannot support as well, - Being forced to go to Oklahoma for training every year, sometimes twice a year.